Refund policy

Return and Refund Policy

Returns

At Aushé, customer satisfaction is our priority. However, due to the nature of our products, we only accept returns under the following conditions:

  1. Wrong Size Sent

    • If you received a product in a size different from what was ordered, we will gladly accept the return and send you the correct size.

  2. Damaged Products

    • If your product arrives damaged, please contact us immediately with clear photos of the damaged item and packaging. We will process your return after verifying the issue.

Conditions for Returns:

  • Items must be unworn, unwashed, and in their original condition.
  • You must initiate the return within 7 days of receiving the item.

To request a return, please email us at [Your Contact Email] with your order number and a description of the issue.

Refunds

We offer refunds only under the following conditions:

  1. Lost During Shipping
    • If your order was confirmed as lost during shipping by the carrier, we will issue a full refund.

Refund Process:

  • Once the loss is confirmed, we will process your refund to the original payment method. Refunds typically take 2 to reflect, depending on your bank or payment provider.

Important Notes

  • We do not accept returns or refunds for any other reasons, including change of mind or incorrect sizing selected by the buyer.
  • Shipping fees are non-refundable.
  • We recommend checking all order details carefully before completing your purchase.

If you have any questions or need assistance, feel free to contact us at aushegarments@gmail.com